My family and I used Nobel.com services for over 2 years communicating with a family member in West Africa. The service started out clunky and dysfunctional, even using their app for iPhone.
Call quality was poor and dropped calls frequent. Then the iPhone app stopped working and Customer Service told us to dial access codes, passwords and PINs manually. When the automatic payment reload stopped working properly, they suggested buying larger lots of minutes to reduce the frequency of dropped calls due to failure of their reload bug.
Now that we are done using the service, they won't even refund $20 for unused services. I am not asking for a refund for the inferior services provided, just for the unused services
Product or Service Mentioned: Nobelcom Digital Phone Service.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $20.
Preferred solution: Full refund.