Not resolved
Customer service
Product or Service Quality

My first call to Hong Kong since I bought the card the day before was dropped every other minute. It was impossible to have a conversation.

How did they resolve the problem? First telephone call to Customer Service kept me waiting for 20 minutes even though it said wait time is 2 minutes. Then when I chatted with Customer Service online they asked me to make the call again in thirty minutes! No refund is offered.

In this day and age with free internet calling, how on earth could they expect to stay in business? Taking money from customers and offering such terrible service is no way to treat any customer.

Product or Service Mentioned: Nobelcom Phone Service.

Reason of review: Bad quality.

Monetary Loss: $22.

Preferred solution: Full refund.

I didn't like: Experts in scamming the innocent.

Company wrote 0 public responses to the review from Jul 08, 2017.
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